1. Information We Collect

Personal Identification Data: Full name, nationality, date of birth, passport or Iqama details, driver’s license, and contact information (phone number, email address).

Booking & Service Data: Travel itineraries, pick-up and drop-off locations, service preferences, and payment details.

Corporate Client Data: Company name, department, and corporate account details (where applicable).

Cross-Border Travel Data: Information required for immigration, customs, or border control compliance.

Technical Data: Device information, IP addresses, and browsing activity on our website/app (if applicable).

2. How We Use Your Information

To confirm and manage bookings and chauffeur services.

To comply with legal and regulatory requirements in Saudi Arabia and GCC countries.

To ensure secure and smooth cross-border travel.

For internal record-keeping, invoicing, and corporate client reporting.

To improve customer service, enhance safety, and personalize your travel experience.

For communication regarding bookings, invoices, and updates.

3. Sharing of Data

Government Authorities & Regulators: Where legally required, including for cross-border travel compliance.

Corporate Clients: If your booking is made through your employer or corporate account.

Service Partners: Chauffeurs, payment processors, and IT service providers who support our operations.

Legal & Security Purposes: To protect our rights, resolve disputes, or comply with lawful requests.

We do not sell or trade your personal data to third parties.

4. Data Security

Secure storage systems with restricted access.

Encryption of sensitive data such as payment information.

Regular monitoring to prevent unauthorized access or misuse.

5. Data Retention

We retain personal data only as long as necessary for:

– The purpose for which it was collected.

– Compliance with Saudi Arabian and GCC legal requirements.

– Resolving disputes and enforcing agreements.

Once no longer required, data will be securely deleted.

6. Your Rights

Access the personal data we hold about you.

Request correction or update of your information.

Request deletion of your data, subject to legal and contractual restrictions.

Withdraw consent (where processing is based on consent).

Raise a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA).

Requests can be submitted by contacting us at: sales@alanazirentacar.com

7. International Data Transfers

As our services include cross-border chauffeur travel, your data may be shared with authorities and service providers in other GCC countries. Such transfers will be made in compliance with applicable data protection laws.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated through our website or directly to customers where required.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: sales@alanazirentacar.com